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Monday, September 22, 2008

Your Attitude..............

Seems this is a real story that happened between the customer of General Motors and its Customer-Care Executive.

A complaint was received by the Pontiac Division of General Motors:

This is the second time I have written to you, and I don't blame you
for not answering me, because I sounded crazy, but it is a fact that
we have a tradition in our family of Ice-Cream for dessert after
dinner each night. but the kind of ice cream varies so, every night,
after we've eaten, the whole family votes on which kind of ice cream
we should have and I drive down to the store to get it. It's also a
fact that I recently purchased a new Pontiac and since then my trips
to the store have created a problem.

You see, every time I buy a vanilla ice-cream, when I start back from
the store my car won't start. If I get any other kind of ice cream,
the car starts just fine. I want you to know I'm serious about this
question, no matter how silly it sounds:

"What is there about a Pontiac that makes it not start when I get
vanilla ice cream, and easy to start whenever I get any other kind?"

The Pontiac Executive was understandably skeptical about the letter,
but sent an Engineer to check it out anyway. The latter was surprised
to be greeted by a successful, obviously well educated man in a fine
neighborhood. He had arranged to meet the man just after dinnertime,
so the two hopped into the car and drove to the ice cream store. It
was vanilla ice cream that night and, sure enough, after they came
back to the car, it wouldn't start.

The Engineer returned for three more nights. The first night, they got
chocolate. The car started. The second night, he got strawberry. The
car started. The third night he ordered vanilla. The car failed to

Now the Engineer, being a logical man, refused to believe that this
man's car was allergic to vanilla ice cream. He arranged, therefore,
to continue his visits for as long as it took to solve the problem.
And toward this end he began to take notes: he jotted down all sorts
of data: time of day, type of gas uses, time to drive back and forth
etc. In a short time, he had a clue: the man took less time to buy
vanilla than any other flavor.

Why? The answer was in the layout of the store. Vanilla, being the
most popular flavor, was in a separate case at the front of the store
for quick pickup. All the other flavors were kept in the back of the
store at a different counter where it took considerably longer to
check out the flavor. Now, the question for the Engineer was why the
car wouldn't start when it took less time.

Eureka - Time was now the problem - not the vanilla ice cream!!!!

The engineer quickly came up with the answer: "vapour lock". It was
happening every night; but the extra time taken to get the other
flavors allowed the engine to cool down sufficiently to start. When
the man got vanilla, the engine was still too hot for the vapour lock
to dissipate.

Even crazy looking problems are sometimes real and all problems seem
to be simple only when we find the solution with cool thinking.

Don't just say its "IMPOSSIBLE" without putting a sincere effort...
Observe the word "IMPOSSIBLE" carefully... Looking closer you will
see, "I'M POSSIBLE"...

What really matters is your attitude and your perception.


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